We're here to help.

The fastest way to reach us is email. Write to support@cosplayedapp.com and we'll get back to you, usually within two business days.

Email support@cosplayedapp.com

What to include

• Your handle — the @name on your profile, so we can find your account. Never send your password.
• What happened — the screen you were on, what you expected, and what you saw instead. Screenshots help.
• Your device and iOS version — found in Settings → General → About.

Common questions

Reporting a user or a listing

Use the in-app report button on any listing, profile, message, or review. Reports go straight to our moderators. You can also block a user from their profile, and blocked users cannot message you.

Payments between buyers and sellers

Cosplayed never holds or processes payment between users, so we can't issue refunds for a sale, commission, or photo session. If you believe you've been scammed, report the account in the app so we can act on it, and contact the payment service you used for its own buyer protection.

Listing fees

Listing fees are charged through Stripe when a listing goes live and are non-refundable once it's published. If you were charged and the listing did not publish, email us with your handle and we'll sort it out.

Deleting your account

Go to Profile → Delete account in the app. The Privacy Policy explains what is removed and what is kept.

Convention details are wrong

Convention listings are community-submitted. Email us the convention name and the correction and we'll update it.

Policies

Read our Terms of Service and Privacy Policy.